1. My battery doesn’t last long / short range
Just like electric cars, electric scooter range can be affected by many different factors.
For example, electric cars have a maximum range but going up steep hills, adding more weight / passengers or driving fast will all contribute to faster battery usage and therefore a reduction in the true range achieved.
The same applies to E-Scooters, the key factors that will impact the range you achieve are:
1.The model you bought (Typically E-Scooters higher up the range have greater battery capacity and longer range)
2.The average speed you ride at (‘Eco mode’ will have a greater range than the ‘Sport mode’ drive setting)
3.Weight of the rider (A 70KG rider requires less energy to move than a 120KG rider)
4.Whether you are riding up-hills vs riding on level surfaces
5.Your tyre pressure (Tyres below the optimal 36PSI cause more drag when moving and can reduce range vs fully inflated tyres)
6.The temperature (Just like electric cars and mobile phones, batteries perform optimally in warm weather. Battery performance will be lower during the colder winter months)
7.The terrain you ride on (Smooth surfaces have less friction)
8.iScooter E-Scooter range claims are based upon standard testing regulations with a 70KG rider at 25 degrees Celsius on a stable surface.
We’d also advise charging your scooter to full capacity before any journey. This will be shown when the indicator on your charging unit turns green.
Looking for further support? If the above tips haven’t helped, please contact our customer team at support@iscooterglobal.com with your order number (it will look like
ISC12500UK) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
2. Adjust the speed to 35km/h
For this problem, you could try to do it as follows:
1. Please fully charge the scooters.
2. Please search for MiniRobot on Google Play Store (Android) or Apple Store (iOS), please download and install the APP.
3. Please turn on the Bluetooth on your mobile phone, and go close to the scooter. The APP will connect with the scooter.
The i9 Max scooter needs to set the maximum speed in the APP, you can set the speed to 30km / h in the APP. As the ranges tested by our product team, and then the scooter could reach 25-35km / h on flat ground.
3. Connecting to the Bluetooth
Could you please check the following problems firstly?
1. Please check whether the mobile phone positioning is enabled (it needs to be enabled)
2. Please check whether the APP is downloaded correctly (please Scan the instruction manual on the QR code to download the APP)
3. Please try to change anthor phone (some mobile phones may have adaptability problems)
4.My E-Scooter wont switch on
E-Scooter won’t switch on / dashboard doesn’t light up
Let’s try the basics first (sometimes it’s a nice, easy fix!).
Check your e-scooter is definitely charged (Yes, we know… but you’d be surprised how often this is the solution!).
Check the charger – when plugged in and turned on, is there a red or green light? If not then it’s likely there’s an issue with your charger. In this instance contact the customer team to organize a replacement.
Once your scooter is fully charged, hold the On/Off button for three seconds.
If these checks don’t help, then you’re in need of more expert help. Please contact our customer team at support@iscooterglobal.com with your order number (it will look like ISC12514UK) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
E-Scooter turns on but won’t accelerate
iScooter E-Scooters have a safety feature that prevents them from starting from standstill. This is to stop you accidentally hitting the throttle and causing the e-scooter to potentially move unexpectedly from under you.
When you're ready to go, all you need to do is “kick-off” with a single firm push getting the E-Scooter to a walking pace. Once going, depress the throttle and the motor will kick in.
Still not starting?
Your e-scooter’s problem might be a little more rare, but don’t worry! We’re on hand to fix it and get you back on the road quickly.
Please contact our customer team at support@iscooterglobal.com with your order number (it will look like ISC12314UK) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
5.Install the seat with i9Max Electric Scooter
Here is a video of installing the seat for your reference:
https://www.youtube.com/watch?v=MztjaCvOx3U
iX7Pro
